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You are connected to the User Agreement for Michael Michaud by Contor Aichinger, for the Supply of Goods through the website, registered address: Lindenstrasse 36, 06905 Bad Schmiedeberg, Germany. This website is owned and operated by Contor Aichinger (Michael Michaud and michael-michaud.com each separately and together in this Agreement). If you have any questions relating to our terms and conditions, you may contact us
+44 (0) 1904470913  or email us at mail@contor-aichinger.com.

CONTOR AICHINGER RESERVES THE RIGHT TO ALTER/ CHANGE THESE TERMS AND CONDITIONS AT ANY TIME AT ITS SOLE DISCRETION. PLEASE READ THE FOLLOWING TERMS AND CONDITIONS BEFORE USING THIS SITE. BY USING THIS SITE, YOU AGREE TO COMPLY WITH THESE TERMS. IF YOU DO NOT AGREE WITH ALL OF THESE TERMS, PLEASE DO NOT USE THIS SITE.


Ownership of Rights

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All materials of this site are protected by copyrights and/or other intellectual property rights and materials. All materials are owned by Contor Aichinger. These materials include, text, graphics, illustrations, images, logos and photographs. Storing content from this website for uses other than personal use is highly prohibited unless given permission by Contor Aichinger.
Payment

We accept the following methods of payment: MasterCard, MasterCard Debit, Visa, Visa Debit, Visa Electron, Maestro, and Solo. We must receive payment in whole for the price of the goods that you order before your order can be accepted. Once payment has been received by us, we will confirm acceptance of your order by emailing to you at the email address you provide in your order form. If we do make any mistakes in the receipts or payments, they will be amended as soon as possible (within 30 days at the latest). Our acceptance of your order brings into existence a legally binding contract between us (Contor Aichinger and the customer). Only adults (persons aged 18 and over) are entitled to enter into legally binding contracts and as a result are the only people entitled to transact through this site. Any other individuals who are unable to perform legally binding contracts are prohibited from ordering goods using this site. If you do not qualify, please do not use this site.


Cancellations

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If you would like to cancel your order, you can do so only within 24 hours of placing your order. To do this please email us at gisela@michael-michaud.com. We can also cancel an order from a customer if we cannot order the stock needed for the goods you have ordered, or if price of the item(s) you have ordered was written incorrectly due to a typographical error. We will notify you of any cancellations to your order by email and refund any money deducted by us from your card as soon as possible. We cannot offer any compensation for distress suffered.

 

Delivery and Charges

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All goods within the UK will be sent by Royal Mail. If an items is marked as in stock, we aim to process your orders within two working day. We do not guarantee to process any orders on the weekend or bank holidays. We will notify you of any delays on your order.


Summary of Delivery charges:

UK and Northern Ireland (Standard first class recorded 1-2 working days) £4.40
UK and Northern Ireland (Special delivery) - £ 8.00

International:

Europe: £10.00
Rest of the World: £12.00
Orders over £150 qualify for free delivery within the UK and over £200 for Europe and the rest of the world. Please note that the charges include delivery, postage and packaging, but exclude import duties and local taxes for Non-EU countries. We are not accountable for any damages or loss to your goods once they are dispatched, as they will become your property.

Contor Aichinger insures each purchase during the time it is in transit until it is delivered to your specified delivery address. We require a signature for any goods delivered, at which point responsibility for your purchased goods passes to you. If you have specified a recipient who is not you for delivery purposes (for example as a gift) then you accept that evidence of a signature by them (or at that delivery address) is evidence of delivery and fulfilment by Contor Aichinger.
Pricing

The prices payable for goods that you order are as set out in our website. All of our prices are in UK Pounds and include 19% VAT.  You will be billed in UK Pounds and if you purchase from outside the UK, currency fluctuations and credit card charges may make a difference to the amount billed on your credit card or displayed using our currency converter. Sometimes mistakes may occur on prices that appear on-line. We do of course make every effort possible to ensure that this does not happen. We reserve the right to correct any pricing errors. Contor Aichinger reserves the right to alter prices at any time.


Sale Items

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Sale items are non-refundable and can not be exchanged.


Repairs

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All Michael Michaud designs purchased through michael-michaud.com come with a 3-year guarantee. Items purchased through other retailers must be returned for repair to the store where the item was purchased. You can however, send it back to us but will be charged a repair fee. Items to be repaired are FREE within 3 years of purchase. Over 3 years is subject to a repair fee. Though, the fee is subject to material availability and the nature of the repair. Please note, due to the nature of our products, we might not able to order certain components needed to repair older items. All items will be send to our workshop for repairs.
Defective and damaged items 



Should you receive an item you have ordered that is defective, damaged or not what you ordered, please contact us as soon as possible. We will help you resolve any issues as quickly as possible by delivering another item, replacing your order or refunding the amount paid.

Claims & Complaints

If you have any claims, they should be indicated on the delivery note. All packages must be checked at the time of the delivery. You should also notify Contor Aichinger of the above claims straight away, and within 24 hours of the delivery to gisela@michael-michaud.com. You must comply with the above conditions or your complaints will not be taken into consideration. If you have any complaints with our services or jewellery products, then please contact us by email at gisela@michael-michaud.com. We will try our best to reply back to you as soon as possible (you will receive a response within 7 working days).


Photography & Images

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Due to the default of different screen sizes as well as different photography shots and angles, some images may appear smaller or larger than in reality. Also, colours of images may vary due to screen defaults making the product look too dull or too bright. Please note that some of the jewellery items are made using semi-precious natural stones and pearls, and they may vary slightly in colour and shape.


Disclaimer and Liability



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We reserve the right to change, modify, substitute or remove without notice any information on the site from time to time. We will endeavour to ensure that all descriptions and illustrations of the items on the site or in our catalogue or otherwise provided to you by us are accurate but there may be slight variations due to print and publishing limitations. Contor Aichinger work to keep the site up to date but cannot guarantee that this site and its contents are completely free of technical errors, viruses or anything else that may have a harmful effect on any technology. We will endeavour to allow uninterrupted access to the site but access may be suspended, restricted or terminated at any time. By using this site, you acknowledge that you assume full responsibility for all costs associated with all necessary servicing or repairs of any equipment you use in connection with this site.

In no event shall we be liable for any indirect loss, consequential loss, loss of profit, data, revenue, business opportunity, anticipated savings, goodwill or reputation whether in contract, tort or otherwise arising out of or in connection with the terms and conditions or use of the site save where such liability cannot be excluded by law.

 You must use the site for lawful purposes only. If we allow you to register with us you are fully responsible and liable for all access made to the site using any password or user name that you register with us. You should keep such passwords and user names confidential at all times.

If you are not satisfied with the site, then please email us with your comments.
 
If you have a valid claim in respect of any of the goods which is based on any defect in the quality or condition of the goods, we shall be entitled to replace the goods (or the faulty part in question) free of charge or, at our sole discretion, refund to you the price of the goods (or a proportionate part of the price).

If you have a valid claim based on the quality of any repairs we make to your goods, then we shall be entitled to rectify the defect free of charge or, at our sole discretion refund to you the price for the repair of the goods. We are not responsible for damage to items before the jewellery was in our possession or for any sentimental or other unknown value of the items.

We will not be liable for loss of or damage to any item left for repair which you do not reclaim within 6 calendar months, or for the receipt for the item if it has been lost or cannot be produced.

 Notwithstanding anything else in these terms and conditions, we do not exclude or limit our liability in respect of death or personal injury caused by our negligence or for fraud or fraudulent misrepresentation.

These terms and conditions do not affect your statutory rights (if appropriate) as a consumer. We shall not be liable to you or in breach of these terms and conditions for delay or failure to perform if the delay or failure is due to a cause beyond our reasonable control.






Privacy Policy

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Michael Michaud Privacy Policy

This Privacy Policy describes how your personal information is collected, used, and shared when you visit or make a purchase from michael-michaud.com (the “Site”).

Personal Information we collect

When you visit the Site, we automatically collect certain information about your device, including information about your web browser, IP address, time zone, and some of the cookies that are installed on your device. Additionally, as you browse the Site, we collect information about the individual web pages or products that you view, what websites or search terms referred you to the Site, and information about how you interact with the Site. We refer to this automatically-collected information as “Device Information.”

We collect Device Information using the following technologies:

- “Cookies” are data files that are placed on your device or computer and often include an anonymous unique identifier. For more information about cookies, and how to disable cookies, visit http://www.allaboutcookies.org.

- “Log files” track actions occurring on the Site, and collect data including your IP address, browser type, Internet service provider, referring/exit pages, and date/time stamps.

- “Web beacons,” “tags,” and “pixels” are electronic files used to record information about how you browse the Site.

Additionally, when you make a purchase or attempt to make a purchase through the Site, we collect certain information from you, including your name, billing address, shipping address, payment information (including credit card numbers, email address, and phone number. We refer to this information as “Order Information”.

Additionally, when you visit one of our retail events and supply us with your email address, we add you to our email marketing list - with your permission, we may send you emails about our store, new products and other updates.

When you make a purchase or attempt to make a purchase through the Site, we collect purchased/attempted purchased marketing data. This data is used to occasionally send you specifically relevant product updates, news and so on.

When we talk about “Personal Information” in this Privacy Policy, we are talking both about Device Information and Order Information.

How do we use your Personal Information?

We use the Order Information that we collect generally to fulfil any orders placed through the Site (including processing your payment information, arranging for shipping, and providing you with invoices and/or order confirmations). Additionally, we use this Order Information to:

Communicate with you;
Screen our orders for potential risk or fraud;

When in line with the preferences you have shared with us, provide you with information or advertising relating to our products or services.

We use the Device Information that we collect to help us screen for potential risk and fraud (in particular, your IP address), and more generally to improve and optimize our Site (for example, by generating analytics about how our customers browse and interact with the Site, and to assess the success of our marketing and advertising campaigns).

We use retargeting marketing campaigns and targeted advertising to provide you with material relating to our products or services.

Sharing your Personal Information

We share your Personal Information with third parties to help us use your Personal Information, as described above. For example, we use Shopify to power our online store - you can read more about how Shopify uses your Personal Information here: https://www.shopify.com/legal/privacy. We also use Google Analytics to help us understand how our customers use the Site - you can read more about how Google uses your Personal Information here: https://www.google.com/intl/en/policies/privacy/. You can also opt-out of Google Analytics here: https://tools.google.com/dlpage/gaoptout.

As mentioned above, we share your Personal Information with third parties to help us provide you with material relating to our products or services, for example Mail Chimp and Google Ads.

Finally, we may also share your Personal Information to comply with applicable laws and regulations, to respond to a subpoena, search warrant or other lawful request for information we receive, or to otherwise protect our rights.

Behavioural Advertisement

As described above, we use your Personal Information to provide you with targeted advertisements or marketing communications we believe may be of interest to you. For more information about how targeted advertising works, you can visit the Network Advertising Initiative’s (“NAI”) educational page at http://www.networkadvertising.org/understanding-online-advertising/how-does-it-work.

You can opt out of targeted advertising by:

FACEBOOK - https://www.facebook.com/settings/?tab=ads
GOOGLE - https://www.google.com/settings/ads/anonymous

Additionally, you can opt out of some of these services by visiting the Digital Advertising Alliance’s opt-out portal at: http://optout.aboutads.info/.

Do Not Track

Please note that we do not alter our Site’s data collection and use practices when we see a Do Not Track signal from your browser.

Your Rights

If you are a European resident, you have the right to access personal information we hold about you and to ask that your personal information be corrected, updated, or deleted. If you would like to exercise this right, please contact us through the contact information below.

Additionally, if you are a European resident we note that we are processing your information in order to fulfil contracts we might have with you (for example if you make an order through the Site), or otherwise to pursue our legitimate business interests listed above. Additionally, please note that your information will be transferred outside of Europe, including to Canada and the United States.

Data Retention

When you place an order through the Site, we will maintain your Order Information for our records unless and until you ask us to delete this information.

Changes

We may update this privacy policy from time to time in order to reflect, for example, changes to our practices or for other operational, legal or regulatory reasons.

Contact Us

For more information about our privacy practices, if you have questions, or if you would like to make a complaint, please contact us by e-mail at mail@contor-aichinger.com.